国际教育学院师生员工：
To all faculty, staff and students of the College of International Education (CIE):
为进一步提升校园精细化管理服务水平，拓宽师生意见诉求表达渠道，妥善回应国际学生管理工作推进过程中出现的各类问题，共建和谐友善的育人氛围，学院现已正式上线国际学生管理投诉与建议平台，常态化收集相关工作的意见建议与问题反馈。有关安排通知如下：
To further improve the refined campus management and service standards, broaden channels for teachers and students to voice opinions and demands, properly address various issues arising from the advancement of international student management, and build a harmonious and friendly educational atmosphere, CIE has officially launched the International Student Management Complaints and Suggestions Platform. The platform regularly collects opinions, suggestions and problem feedback concerning relevant management work. The relevant arrangements are notified as follows:
一、反馈渠道Feedback Channels
1.线上反馈：扫描专属二维码并提交诉求。
Online Feedback: Scan the exclusive QR code to submit your demands.
2.专项邮箱：cieoffice@hit.edu.cn。
Special Email: cieoffice@hit.edu.cn
3.专属热线：0451-86402455，工作日 8:00-11:30、13:30- 17:00 人工接听。
Exclusive Hotline: 0451-86402455 (manual service available on workdays: 8:00-11:30, 13:30-17:00)
4. 线下意见箱：国际教育学院大厅A03-A211室门口。
Offline Suggestion Box: Located at the entrance of Room A03-A211, Lobby of CIE
5. 院务委员接待日：预约提供现场咨询（具体安排另行通知）。
CIE Committee Member Reception Day: On-site consultation available by appointment (specific arrangements to be announced separately)
二、处理时限Handling Time Limits
1.普通事项：一般性咨询类问题，1 个工作日内予以回复；可简易协调处置的事项，3-5 个工作日完成核查处理并向反馈人告知结果。
General Matters: General consultation inquiries will be replied to within 1 working day; matters requiring simple coordination and handling will be verified, processed and responded to within 3 to 5 working days.
2.复杂事项：涉及多部门协作、需要实地核实的争议类问题，10 个工作日内向反馈人同步处置进展或处理结论。
Complex Matters: Disputes requiring multi-department collaboration and on-site verification will be updated with handling progress or final conclusions to the complainant within 10 working days.
3.紧急事项：收到信息后第一时间响应，即刻开展处置工作。
Urgent Matters: Immediate response and disposal will be initiated upon receipt of the feedback.
三、相关说明Relevant Instruction
1. 欢迎大家实事求是、条理清晰地反馈情况，如有需要可一并附上照片、视频等佐证资料，同时请留下有效的联系方式，便于我们沟通跟进。
All feedbacks are expected to be truthful, objective and well-organized. Supplementary evidence such as photos and videos may be attached if necessary. Please reserve a valid contact method for follow-up communication and progress tracking.
2.学院将严格做好信息保密工作，切实维护反馈人的正当权益。
CIE will strictly implement information confidentiality measures and fully protect the legitimate rights and interests of feedback providers.
3. 为提升处理效能，以下情形将不予受理：缺少基础事实支撑的反映、已经通过其他途径正在办理的事项、多次重复提交且未补充新佐证材料、不属于国际教育学院权责范围内的诉求。
To improve work efficiency, the following feedbacks will not be accepted: submissions without factual basis; matters already being processed through other official channels; repeated submissions without new supporting evidence; and demands beyond the administrative authority of CIE.
期待广大师生多提宝贵意见，群策群力，共同建设有温度、高质量的国际化育人环境。
We welcome valuable suggestions from all teachers and students. Let us work together to build a high-quality, warm and inclusive international education environment.
哈尔滨工业大学国际教育学院
2026年9月22日
College of International Education
Harbin Institute of Technology
September 22, 2026
